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WEBSITE
Contact Support - Ancestry.com
Email Ancestry Support for quick help navigating your family tree, reviewing your Ancestry subscription, and more.
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Ancestry AI Assistant
Currently, the Ancestry AI Assistant is only available in English within the United States, but we may expand availability to new languages and countries over time. How do I turn off, remove, or hide the AI Assistant? It's not currently possible to turn off or hide AI features, including the icon. This may change in the future.
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Signing in to and out of Your Ancestry® Account
Upload FilesOr drop files. To sign in, go to Ancestry.com and click SIGN IN. Enter your login details and click Sign in. To sign out, in the top-right corner of any Ancestry page, click your name or username and then click Sign out.
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Ancestry Support
Changing or Resetting Your Ancestry® Password Jul 8, 2021; Signing in to and out of Your Ancestry® Account Jan 27, 2020; Subregions in AncestryDNA® Sep 20, 2024; Family Relationship Terms Aug 16, 2022; Two-step Verification Feb 16, 2023
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Memberships - Ancestry.com
Ancestry® Pro Tools Membership; AncestryDNA Plus™ Membership; Ancestry® Family Plan Memberships; Downgrading Your Ancestry® Membership; Finding Your Membership Status and Billing Details on Ancestry®
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Ancestry Account
Getting Started With Your Account. Signing in to and out of Your Ancestry® Account. Free Registered Guest Accounts. Ancestry® Free Trials. Creating a Free Ancestry® Account. Creating an Email Address. View All (7)
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AncestryDNA® Matches
Viewing your AncestryDNA® matches. To view your list of matches, you must have matches turned on. If you have matches turned off, you won't see any matches, and you won't appear on their lists. From a browser. From any page on Ancestry, click the DNA tab and select Matches. Look through your list of matches.
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Top questions about AncestryDNA
Discover your heritage, learn about your ancestors and find new family connections. AncestryDNA® + World Explorer Membership. AncestryDNA, plus a 3-month World Deluxe family history membership for you. AncestryDNA® + Traits. All that AncestryDNA® offers, plus learn how your genes can influence your personal traits. Learn more.
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What can we help you with? - Ancestry.com
Visit Ancestry Support to get help online for your Ancestry account and learn how to find genealogy resources with step-by-step guides.
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WEBSITE
Signing in to and out of Your Ancestry® Account
In the top-right corner of any page on Ancestry, choose Sign in. If you don’t see sign in, you or someone else may already be signed in. To switch accounts, follow the steps for signing out and then signing in. Sign in to Ancestry. Sign in with an Ancestry account (email/username and password), Google, or Apple. Sign in with email/username.
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