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If we were unable to deliver an item to your address, we'll leave a 'something for you' card. This explains how to arrange a redelivery or collect your item.
Find out how to make a claim with Royal Mail and information on our compensation policies.
You can apply for a redirection online. Before you start you'll need: A Royal Mail online account. If you haven’t got one already, you can set one up as part of your application
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1. Download our prices pdf, 2.74 MB Prices for stamped parcels, and those paid for over the counter at a Post Office are found in the Our prices guide.
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For Royal Mail Special Delivery Guaranteed by 1pm® (not posted on account), any day which is not a Saturday, a Sunday or a public holiday, unless Saturday guarantee has been purchased, in which case Saturday is a working day. For other retail services any day which is not a Sunday or a public holiday.