Freshdesk, the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale. Here's what you can do with Freshdesk, You can sign up for a free trial here. If you signed up before Aug 9, 2021, please ...
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Other Actions 6. Viewing Ticket Activity History. Driving additional context with Requester Info. Annotate Images in Freshdesk. Know your customer journey. Providing public ticket links for easy access. Give your team more context with the Summary feature.
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After every login with an SSO, Freshdesk will sync the name of the agents with the names in your SSO database. Hence, the names in Freshdesk would automatically be updated. To fix this, please check how the names of the agents are configured on your SSO database.
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Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You can choose to have this email address added as a bcc email if you'd like to have all tickets automatically added to the knowledge base or you can also manually forward the tickets ...
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As an admin, go to Admin > Workflows > Ticket Fields. Create a custom field by dragging a field type from the left panel into the page body. Modify the new field properties as required and click Save field. To edit a custom field, click it in the page body, modify its properties, and click Save field.
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Please write to support@freshdesk.com with details regarding the webhook and use-case for which you had set it up. One of our agents would get in contact with you to discuss on making this more efficient for you, after which you could trigger the webhooks and keep it within the rate limit. Status codes and its reasons.
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If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.. Once you sign up, you will get an email address in the format support@yourcompany.freshdesk.com (also known as a wildcard support address, for example, support@acme-tech.freshdesk.com) by default to handle your support operations via Email.
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Integrating Freshdesk with PagerDuty 1. Integrating your Freshdesk account with PagerDuty. Start your 14-day free trial. No credit card required. No strings attached. Start Free Trial. Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.
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How to auto-suggest solution articles when a customer creates a ticket on our portal? How can I eliminate spam tickets from being created through my support portal? How do I restrict customers from editing the ticket properties after a ticket is submitted? See all 36 articles.
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The Freshdesk Mobile App Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent. Policies and Data Protection Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it. Field Service Management Plan your field technicians' schedules, pass on customer ...
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