Ticketing Tool It is software which is used to provide complete solution for the tickets within SLA. We can trace any ticket with the help of ticketing tool. Some Tools Remedy, Radix etc. Ticket Ticket means problem or service request which is sent by user. User has to fill up some information before making ticket like, ** Employee name
Users will create the Tickets with the help of ticketing tool. Before that they will reach us by email or chat. We need ask them to create a ticket. This Ticket no will help us in Audit. Ex; User requested for some role , After approval we assigned the role to user. Every year we have Audit , At that they will ask us how this role was assigned ...
1. Using the Analysis for Excel tool directly on a client machine using SNC (SNC needs to installed and configured on each client). 2. Integrating Analysis for Office tools with Business Objects. - In our case we should use this approach. In this scenario, the Analysis for Excel reports are being saved in the Launchpad/Infoview.
what is meant by safety upper limit and safety lower limit in all the deltas tell me one by one for time stamp, calender day and numberic pointer?
Hi All, Is it possible to take print out of job ticket after the TECO of an maint. order.If yes then how? Sunil Edited by: sunil gupta on Aug 18, 2008 9:47 AM Sunil Edited by: sunil gupta on Aug 18, 2008 9:47 AM
A user asks how to automate the creation of a ticket in an external system when an alert is received in CCMS via email. Other users suggest using Solution Manager 4.0, plugins, or a function module.
Also i read about HTTP/SOAP request we can create in sap. It has 3 options : a) User ID / Password 2) X.509 Certificate 3) SAP Logon Ticket. Not sure which option i can use or what is the solution for this? Kindly help on this scenario. Thanks. Sree.
Client creates an incident (ticket) addressing a hardware (any)problem in remedy tool which is known as ticket. As an employee, you will pick ticket and troubleshoot the issue. And you will update your findings in workinfo tab of a ticket and client will check with workinfo was query been answered. Once issue got cleared you resolve ticket.
It can also happen that a client wants you to use a specific tool developed particularly for him and would provide a login to the consulting company. So wherever this client goes for support the tool does not change. it might also happen that a third party tool like remedy is used.
Ticketing tools are used to log user's issue, requests as a ticket with issue description. This is used to track the effort of consultant and to calculate SLA. Most popular tools are: BMC remedy, ServiceNow.